CyberConnect system notifications are sent via email and keep you up to date on the progress of your case, notify you if there are any case questions, and provide the tracking number once the case has been shipped.
To ensure you receive email communication from us, you'll need to ensure our email address donotreply@cyberdent.com.au is white listed in your email management software.
Below are instructions on how to do this depending on the email software you use.
Gmail
Log into your gmail account and click on the gear icon and select settings
Select filters and blocked addresses
Scroll to the bottom and select create a new filter
Add the email address donotreply@cyberdent.com.au to the "From" field.
Check the "Never send to spam" box and click "Create Filter". The email address will now be whitelisted.
Outlook
Click the gear icon in Outlook and select "View all Outlook settings."
When you select it, a drop-down menu will appear. At the bottom of the drop-down menu, you'll choose View all Outlook settings.
Select "Mail" from the settings menu.
Choose "Junk email" from the submenu.
Click "Add" under "Safe senders and domains."
Enter the email address donotreply@cyberdent.com.au to be whitelisted.
Save your settings
Yahoo
Log into your Yahoo account
Navigate to “Settings” then click “More Settings.”
Select “Filters” and hit “Add” to enter the email donotreply@cyberdent.com.au to whitelist it.
Name the filter and add the email address.
Select to send all mail to “Inbox.”
Save your settings.
Apple mail
Open Apple mail and select preferences from the mail menu
Click the rules tab and select add rule
Type a name in the Description field, such as "Whitelist: Cyberdent" to identify the new rule.
Make sure the criteria reads If any of the following conditions are met and that the From field is followed by Ends with.
Enter the domain name you want to whitelist in the field next to the Ends with field. Type "@cyberdent.com.au" into the field.
In the Perform the following actions section set the three fields to Move Message, to the mailbox.
Click OK to save the rule.