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Stay updated with system notifications

CyberConnect system notifications are sent via email and keep you up to date on the progress of your case, notify you if there are any case questions, and provide the tracking number once the case has been shipped.

To ensure you receive email communication from us, you'll need to ensure our email address is white listed in your email management software.

Below are instructions on how to do this depending on the email software you use.


  • Log into your gmail account and click on the gear icon and select settings

  • Select filters and blocked addresses

  • Scroll to the bottom and select create a new filter

  • Add the email address to the "From" field.

  • Check the "Never send to spam" box and click "Create Filter". The email address will now be whitelisted.


  • Click the gear icon in Outlook and select "View all Outlook settings."

  • When you select it, a drop-down menu will appear. At the bottom of the drop-down menu, you'll choose View all Outlook settings.

  • Select "Mail" from the settings menu.

  • Choose "Junk email" from the submenu.

  • Click "Add" under "Safe senders and domains."

  • Enter the email address to be whitelisted.

  • Save your settings


  • Log into your Yahoo account

  • Navigate to “Settings” then click “More Settings.”

  • Select “Filters” and hit “Add” to enter the email to whitelist it.

  • Name the filter and add the email address.

  • Select to send all mail to “Inbox.”

  • Save your settings.

Apple mail

  • Open Apple mail and select preferences from the mail menu

  • Click the rules tab and select add rule

  • Type a name in the Description field, such as "Whitelist: Cyberdent" to identify the new rule.

  • Make sure the criteria reads If any of the following conditions are met and that the From field is followed by Ends with.

  • Enter the domain name you want to whitelist in the field next to the Ends with field. Type "" into the field.

  • In the Perform the following actions section set the three fields to Move Message, to the mailbox.

  • Click OK to save the rule.

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