CYBERDENT

DIGITAL DENTAL LABORATORY

 

Cyberdent's 30 years of Dentistry and CAD/CAM experience allows us to bring our customers into the digital age with a focus on quality and affordability. 

Cyberdent offers a full laboratory service covering fixed and removable prosthodontics, orthodontics, orthotics and sports mouthguards. 

 

Whether you're using PVS impressions or an intraoral scanner, our easy-to-use RX portal will keep you up to date with your cases as they progress through our laboratory.

 

Frequently asked questions

Can I send PVS or alginate impressions?


Yes! You sure can. Each time you submit a case on our provider portal and select 'Impressions' our system will automatically generate a packing slip which you'll print and include with the impressions, the system will also book the courier saving you a phone call. We should also mention that with alginates, our courier service is an overnight service so it is advisable to pack you alignates in a zip lock bag with some damp tissue to reduce the risk of the alginate distorting during transport. Finally, remember that all pickups made on a Friday which contain aginates won't be received until Monday. It would be best practice to pour these ones up prior to sending them to us.




Sending stone models


We love smashing records, but smashed dental records are no good! If you're sending us stone models, ensure they're packed with a sensable amount of bubble wrap – tissues and newspaper won't work.




Turn-around times


Our turn-around for analogue cases (PVS impressions) is 10 business days. Our turn-around for digital cases (STL & Trios scans) is 8 business days. Obviously, any case questions or requests made during this period will delay delivery of the case, so a speedy reply to any case questions is essential. You can track you case throughout the lab and shipping stages by logging in to your account at provider.cyberdent.com.au and clicking on the 'In Progress' tab.




Pricing


Our pricing is available after signing up for a free account HERE. Once you've set up your free account you'll find a copy of our current price list in the footer along with a copy of our current terms and conditions. All of our pricing includes any related shipping and tax.




How to send a case


Sending a case is easy and it's 100% online!

  1. Log in or set up your account HERE
2. Click 'Submit a new case'. If you have partially submitted Rx's they'll also appear for completion or deletion. 3. Select the provider and delivery address, this will show your default provider and default address, so rember to change them if you have more than one provider or address. 4. Enter you patients' name, sex and birthdate. 5. Select teeth/arch and restoration(s) and enter you instructions or upload drawings or sketches. 5. Select Impressions, Scans or Trios as your source of records. 5a. If you're sending impressions, let us know when the'll be ready to pick up and print your packing slip which must be included with your impressions. The system will automatically schedule a courier. There is no need to contact us to arrange a pickup. 5b. If you're sending us Digital Impressions you can upload your *.STL files after selecting 'Scans' 5c. If you're sending us Trios scans, select Trios and we'll know to look in our inbox. Remember, we'll only maufacture your case using the instructions provided via provider.cyberdent.com.au 6. Click next and the system will assign a case number which will help you track your case throughout manufacture and shipping.




Lab pickup


Each time you submit a case online, you'll be given a PDF packing slip and the option of selecting a courier to come now or select an approximate time in the coming days. Once you've selected the pickup time and packed up your case with the packing slip, the courier will be automatically dispatched to your practice per your requested pickup time. The best thing is there is no need to call us!




Communication and case questions


Communication is key to sucessful medical device manufacture. At Cyberdent we ensure all communications are tracked and manged in a timely manner via the our case portal. If we have a question for you regarding a case, we'll send you an email with a link to your patients case with the question from the technician and a field for you to reply or add photos, drawings or files. If you have additional information you'd like to add to a case, you can log into your account at any time and click 'Send message' on your patient's case and communicate directly with the tecnician assigned to the case.




'Exporting' scans from Trios


After submitting your RX at provider.cyberdent.com.au and selecting 'Trios scans' from the materials menu, you'll need to send us your scans via Trios. You can select whatever restoration you like when setting up the case on Trios as we'll only rely on the RX submitted at provider.cyberdent.com.au If you're a first time user of our laboratory, you'll need to add our laboratory to your list of labs using the email address scans@cyberdent.com.au and then call us at 1300 789 368.




How do I get started?


Getting started with Cyberdent is easy. You'll need to sign up for an account by clicking HERE, it's free to sign up and you'll be able to start submitting cases in as little as 5 minutes. If you're sending PVS impressions, the system will automatically generate a packing slip and book the courier automatically for you for each case. This means there is no need for you to call us each time you need a pick up. If you're using an intraoral or lab scanner, you'll be able to directly upload your scans to your patient's case on the portal.




What is our remake policy?


As of the products manufactured by Cyberdent are custom made, they're covered aginst manufacturing and material defects only. A detailed copy of our remake policy is printed on the back of your invoice under the warranties heading and by clicking on the 'Terms and conditions' link on the portal page footer. Please contact provider services at 1300 789 368 for case-specific issues.




Can I send paper RX forms?


Yes, but we're in the process of phasing out all paper prescriptions by 1/7/20. You'll still be able to send us paper prescriptions until then, but we won't be issuing new prescription pads. The great news is that whether you're sending impressions or STL scans, you can submit and manage your cases electronically via provider.cyberdent.com.au The system will even book the courier automatically if needed!




Can you send us some RX forms?


We're in the process of phasing out all paper prescriptions by 1/1/21. Existing customers will still be able to send us paper prescriptions until then, but we won't be issuing new prescription pads. The great news is that whether you're sending impressions or STL scans, you can submit and manage your cases electronically via provider.cyberdent.com.au The system will even book the courier automatically if needed! If you're a new customer, click HERE to sign up for free!




Sending cases by STL


Sending cases by STL is as easy as sending them as analogue impressions. When you submit your case at provider.cyberdent.com.au, you'll be asked in the final step 'how you'll send your records'. When you select 'Scans', a window will pop-out where you'll upload the upper and lower arches and click submit – It's that easy




How to bond Veneers & Meganeers


After you’ve removed the temporary veneer. Remove any leftover temporary cement with a polishing brush and fluoride-free cleaning paste then dry the tooth surface with dry compressed air. Next, you’ll want to try in your new restoration to confirm the shade, fit and occlusion. You can do this using Variolink aesthetic Try-In paste.

When you’re done, thoroughly rinse the restoration with water and dry with compressed air.

Now that you’re ready to bond your new veneer. Apply Monobond Etch & Prime on the adhesive surface using a microbrush and agitate it into the surface for 20 seconds. Allowing it to react for a further 40 seconds.

Thoroughly rinse off the Monobond Etch & Prime with water and dry the restoration with compressed air for approximately 10 seconds.

Next, install a rubber dam to provide a dry working field, then clean the teeth with fluoride-free paste, rinse with water, and dry with compressed air. You’re going to want to avoid over-drying the teeth.



Now apply Total Etch to the prepared tooth surface. Leaving the phosphoric acid to react for 15–30 seconds on enamel and for 10–15 seconds on any exposed dentin.

Rinse thoroughly with water for at least 5 seconds and dry with compressed air until the etched enamel surfaces appear chalky white.

Next, coat the tooth surface with Adhese Universal. The adhesive must be scrubbed into the surface for at least 20 seconds.

Disperse the Adhese Universal with compressed air until you get a glossy, immobile layer.

Next, you’ll need to light-cure the Adhese Universal for 10 seconds before applying Variolink Esthetic LC with the applicator tip directly to the internal surface of the restoration.

Now seat the veneer and hold it in place using a light, yet constant pressure.

Light-cure excess material around the cement line for 2 seconds at a distance of 10 – 15 mm and remove the excess material with a scaler.

Before the final curing, you’ll need to cover the restoration margins with Liquid Strip or glycerine immediately after excess removal to prevent oxygen inhibition.

Light-cure the cement for at least 10 seconds per mm thickness, per segment.

Rinse off the L iquid Strip or glycerine and remove the rubber dam.

Adjusting the proximal areas is easy using ContacEZ polishing strips, you can then polish the restoration margins.

Finally, apply a thin film of fluoride polish and dry with compressed air.




How to bond e.max crowns


After you’ve removed the temporary restoration. Remove any leftover temporary cement with a polishing brush and fluoride-free cleaning paste then dry the tooth surface with dry compressed air. Next, you’ll want to try in your new restoration to confirm the shade, fit and occlusion.

When you’re done, thoroughly rinse the restoration with water and dry with compressed air.

Now that you’re ready to bond your new restoration. Apply Monobond Etch & Prime on the adhesive surface using a microbrush and agitate it into the surface for 20 seconds. Allowing it to react for a further 40 seconds.

Thoroughly rinse off the Monobond Etch & Prime with water and dry the restoration with compressed air for approximately 10 seconds.

Next, install a rubber dam to provide a dry working field, then clean the teeth with fluoride-free paste, rinse with water, and dry with compressed air. You’re going to want to avoid over-drying the teeth.


Now apply Total Etch to the prepared tooth surface. Leaving the phosphoric acid to react for 15–30 seconds on enamel and for 10–15 seconds on any exposed dentin.

Rinse thoroughly with water for at least 5 seconds and dry with compressed air until the etched enamel surfaces appear chalky white.

Next, coat the tooth surface with Adhese Universal. The adhesive must be scrubbed into the surface for at least 20 seconds.

Disperse the Adhese Universal with compressed air until you get a glossy, immobile layer.

Next, you’ll need to light-cure the Adhese Universal for 10 seconds before applying Variolink Esthetic DC with the applicator tip directly to the internal surface of the restoration.

Now seat the restoration and hold it in place using a light, yet constant pressure.

Light-cure excess material around the cement line for 2 seconds at a distance of 10 – 15 mm and remove the excess material with a scaler.

Before the final curing, you’ll need to cover the restoration margins with Liquid Strip or glycerine immediately after excess removal to prevent oxygen inhibition.

Light-cure the cement for at least 10 seconds per mm thickness, per segment.

Rinse off the Liquid Strip or glycerine and remove the rubber dam.

Adjusting the proximal areas is easy using ContacEZ polishing strips, you can then polish the restoration margins and occlusion.

Finally, apply a thin film of fluoride polish and dry with compressed air.




How to bond e.max inlays & onlays


After you’ve removed the temporary restoration. Remove any leftover temporary cement with a polishing brush and fluoride-free cleaning paste then dry the tooth surface with dry compressed air. Next, you’ll want to try in your new restoration to confirm the shade, fit and occlusion.

When you’re done, thoroughly rinse the restoration with water and dry with compressed air.

Now that you’re ready to bond your new restoration. Apply Monobond Etch & Prime on the adhesive surface using a microbrush and agitate it into the surface for 20 seconds. Allowing it to react for a further 40 seconds.

Thoroughly rinse off the Monobond Etch & Prime with water and dry the restoration with compressed air for approximately 10 seconds.

Next, install a rubber dam to provide a dry working field, then clean the teeth with fluoride-free paste, rinse with water, and dry with compressed air. You’re going to want to avoid over-drying the teeth.


Now apply Total Etch to the prepared tooth surface. Leaving the phosphoric acid to react for 15–30 seconds on enamel.

Rinse thoroughly with water for at least 5 seconds and dry with compressed air until the etched enamel surfaces appear chalky white.

Next, coat the tooth surface with Adhese Universal. The adhesive must be scrubbed into the surface for at least 20 seconds.

Disperse the Adhese Universal with compressed air until you get a glossy, immobile layer.

Next, you’ll need to light-cure the Adhese Universal for 10 seconds before applying Variolink Esthetic DC with the applicator tip directly to the internal surface of the restoration.

Now seat the restoration and hold it in place using a light, yet constant pressure.

Light-cure excess material around the cement line for 2 seconds at a distance of 10 – 15 mm and remove the excess material with a scaler.

Before the final curing, you’ll need to cover the restoration margins with Liquid Strip or glycerine immediately after excess removal to prevent oxygen inhibition.

Light-cure the cement for at least 10 seconds per mm thickness, per segment.

Rinse off the Liquid Strip or glycerine and remove the rubber dam.

Adjusting the proximal areas is easy using ContacEZ polishing strips, you can then polish the restoration margins and occlusion.

Finally, apply a thin film of fluoride polish and dry with compressed air.




How to cement Zirmax, Zirmil & Zirmega crowns


After you’ve removed the temporary restoration. Remove any leftover temporary cement with a polishing brush and fluoride-free cleaning paste then dry the tooth surface with dry compressed air. Next, you’ll want to try in your new restoration to confirm the shade, fit and occlusion.

When you’re done, thoroughly rinse the restoration with water and dry with compressed air.

Next, using cheek retractors and a bit block to provide a clear working environment, clean the teeth with fluoride-free paste, rinse with water, and dry with compressed air. You’re going to want to avoid over-drying the teeth.


Now apply SpeedCEM Plus with the applicator tip directly to the internal surface of the restoration.

Now seat the restoration and hold it in place using a light, yet constant pressure.

Light-cure excess material around the cement line for 1 second at a distance of 10 – 15 mm and remove the excess material with a scaler.

Before the final curing, you’ll need to cover the restoration margins with Liquid Strip or glycerine immediately after excess removal to prevent oxygen inhibition.

Light-cure the cement for at least 20 seconds per quarter tooth, the remainder of the cement will auto-cure.

Rinse off the Liquid Strip or glycerine.

Adjusting the proximal areas is easy using ContacEZ polishing strips, you can then polish the restoration margins and occlusion.

Finally, apply a thin film of fluoride polish and dry with compressed air.




How to cement PFM & full alloy crowns


After you’ve removed the temporary restoration. Remove any leftover temporary cement with a polishing brush and fluoride-free cleaning paste then dry the tooth surface with dry compressed air. Next, you’ll want to try in your new restoration to confirm the shade, fit and occlusion.

When you’re done, thoroughly rinse the restoration with water and dry with compressed air.

Next, using cheek retractors and a bite block to provide a clear working environment, clean the teeth with fluoride-free paste, rinse with water, and dry with compressed air. You’re going to want to avoid over-drying the teeth.


Now apply SpeedCEM Plus with the applicator tip directly to the internal surface of the restoration.

Now seat the restoration and hold it in place using a light, yet constant pressure.

Light-cure excess material around the cement line for 1 second at a distance of 10 – 15 mm and remove the excess material with a scaler.

Before the final curing, you’ll need to cover the restoration margins with Liquid Strip or glycerine immediately after excess removal to prevent oxygen inhibition.

Light-cure the cement for at least 20 seconds per quarter tooth, the remainder of the cement will auto-cure.

Rinse off the Liquid Strip or glycerine.

Adjusting the proximal areas is easy using ContacEZ polishing strips, you can then polish the restoration margins and occlusion.

Finally, apply a thin film of fluoride polish and dry with compressed air.




Recommended materials for cementing & bonding our restorations


We use Ivoclar materials and recommend you use Ivoclar's range of restorative materials to cement or bond our restorations. We recommend the following materials:

  • Liquid Strip
  • Proxyt
  • Monobond Etch & Prime
  • Total Etch
  • Adhese Universal
  • Variolink Esthetic DC
  • Variolink Esthetic LC
  • SpeedCEM Plus
PFM, Full Alloy Crowns, Alloy Inlays/onlays, Zirmax, Zirmil & Zirmega Crowns
  • O2 Inhibitor - Liquid Strip
  • Cement - SpeedCEM Plus
IPS e.max crowns, Veneers, Meganeers & Ceramic Inlays/Onlays
  • Restoration - Monobond Etch & Prime
  • Tooth - Total Etch then Adhese Universal
  • O2 Inhibitor - Liquid Strip
  • Bond - Variolink Esthetic DC or Variolink Esthetic LC for veneers and Meganeers
For a full step-by-step rundown of how to use these materials, check out our "How to.." section below.




Exporting scans from Medit


Firstly go to Settings > Set Export Option > Always ask you each time you export. By doing this, you'll be able to select the file format of your models (we'll need STL. OBJ & PLY won't work) After submitting your RX at provider.cyberdent.com.au and selecting 'Scans' from the materials menu, you'll need to drag and drop your scan files STL by using the Export feature. 1. On your scanner software, go to Case Box. 2. Select the case with the scan files that you wish to export. 3. Click the Export button shown below as a box with an arrow. 4. Drag and drop your exported STL files into our case submission portal.




Exporting scans from CEREC


We don't acceopt scans via Cerec-Connect portal, however, we do accept scans exported from the Open Scan STL versions listed below. The Open Scan STL license must be activated on the License Drive which is plugged into the unit for the feature to work. You will need to contact Densply Sirona to confirm if you have this licence or to purchase this licence.

  • CEREC 4.5 and higher
  • Sirona Connect 4.5 and higher
  • Ortho 1.2 and higher
After submitting your RX at provider.cyberdent.com.au and selecting 'Scans' from the materials menu, you'll need to drag and drop your scan files STL by using the Export feature on your CEREC software.
  1. On your scanner software, go to upper left corner of the screen and select Export.
  2. Select the location where you'd like to save the scans.
  3. Use the drop down box to select STL from the list. Other file types will not work.
  4. Rename the file to patient first initial and last name of the patient e.g Michael Scott becomes MScott.
  5. Click Save.
  6. Drag and drop your exported STL files into our case submission portal.




Please review my case.


Sometimes things go wrong.. A case might fit the model but not the mouth or you, or your patient change your mind on a shade etc. – not a problem! Just complete a Case Review Request by clicking HERE. What you'll need to send back:

  • Device(s) (the crown, bridge, denture etc.)
  • Barcoded invoice
  • Original models
  • Original impressions
  • new impressions/scans etc.
Remember to send everything back with the review request materials, otherwise we'll have to charge for a new case until these materials and device(s) are returned to Cyberdent for review, repair, modification or remake.




Pre-submission worksheets


If you prefer to pre-fill a submission form by hand, we offer a pre-submission worksheets. These are for in-office use only. We won’t accept PDF’s or paper forms sent via fax, email, or shipment. All cases must be submitted online at provider.cyberdent.com.au





 

support@cyberdent.com.au

1300 789 368

F47 2 Slough Avenue Silverwater NSW 2128

Cyberdent | ABN 79 625 523 873
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